1. Delivery Area
All deliveries are made locally within New York. Orders placed outside New York are not eligible for shipping or delivery.
2. Delivery Method
Deliveries are handled exclusively by registered Mamabhanja delivery agents. We ensure timely and secure transportation of your order to your specified address within the New York area.
3. Order Processing Time
Orders are processed within 1-2 business days after confirmation (excluding weekends and holidays). You will receive a notification when your order has been dispatched.
4. Delivery Time
Estimated delivery time is 1-3 business days for addresses within New York. High order volumes, holidays, or severe weather may cause occasional delays.
5. Shipping Charges
Shipping fees are calculated at checkout based on your location within New York. Any applicable delivery charges will be clearly displayed before payment.
6. Order Tracking
After dispatch, customers will receive order status updates via email or app notification. Support for tracking and delivery inquiries is available.
7. Restrictions
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No shipping to PO Boxes, APO/FPO addresses, or locations outside New York.
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Delivery agents will attempt delivery up to twice before orders are held for customer contact or cancellation.
8. Damages and Issues
If your order arrives damaged, incomplete, or incorrect, please contact support immediately at support@mamabhanja.us. Provide photos and details for prompt resolution.
9. Returns and Refunds
For returns, exchanges, or refunds, refer to our Return Policy or contact support. Eligibility and process depend on the product and seller terms.
10. Contact
If you have questions about delivery, shipping, or order status, reach out to us at support@mamabhanja.us.