1. Returns
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All returns are processed directly by the seller of the product.
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Customers wishing to return an item must contact the seller through their Mamabhanja account or as directed in the order confirmation.
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Returned items must be in original condition, unused, and in original packaging unless otherwise specified by the seller.
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The eligibility window for returns is typically within 14 days of delivery, unless specified differently by the seller’s own policy.
2. Refunds
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Refunds for returned items will be issued once the seller confirms safe receipt and inspection of the returned product.
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The refund will be processed to the original payment method used during purchase.
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Please allow 5-10 business days for the refund to appear in your account after approval.
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Restocking fees or deductions may apply if the product is not returned in its original condition.
3. Exchange Policy
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Exchanges may be available for certain items, subject to the seller’s discretion and inventory. Check with the seller for exchange eligibility.
4. Non-Returnable Items
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Certain products may not be eligible for return (e.g., perishable goods, personal care items, final sale products), as listed by sellers.
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For any exceptions or denied returns, the seller will communicate directly with the buyer.
5. Return Shipping
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Return shipping costs are typically the responsibility of the customer unless the product is defective or incorrect. Refer to seller listing for specific details.
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Customers should retain proof of shipment for their returns.
6. Damaged or Incorrect Items
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If an item arrives damaged or incorrect, promptly notify the seller through your Mamabhanja account. The seller will arrange for a replacement, exchange, or refund as appropriate.
7. Contact and Support
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For questions or assistance with returns and refunds, please contact Mamabhanja support at support@mamabhnaja.us. We can help direct your query to the relevant seller or assist with unresolved issues.
8. General
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Mamabhanja acts only as a digital platform; all refund and return obligations are fulfilled by individual sellers. Mamabhanja is not responsible for product-related disputes but will assist in facilitating communication.
This policy ensures clarity and sets customer expectations while protecting the platform and sellers.Below is a Refund and Return Policy tailored for Mamabhanja where sellers handle all returns and refunds are issued after seller confirmation. This format includes essential best practices and protects both customers and your marketplace.termsfeed+4
Refund and Return Policy
Last Updated: September 30, 2025
1. Seller Responsibility
All returns are managed directly by the seller of the product. Customers must initiate returns through communication with the listed seller on Mamabhanja.
2. How to Return Items
Returned items must be unused and in their original packaging. Customers should follow the seller's instructions for shipping/return procedure. Proof of shipment may be required.
3. Refunds
Refunds are issued only after the seller confirms that the returned product has been received and inspected. Once approved, refunds are credited to the original payment method within 5-10 business days.
4. Return Window
Products are generally eligible for return within 14 days of delivery, but specific timeframes and conditions may vary by seller.
5. Return Shipping Costs
Customers are usually responsible for return shipping fees unless the item is defective or incorrect. If a seller offers free returns, it will be indicated on the product page.
6. Non-Returnable Items
Certain goods, including perishables, personal care items, or final sale products, may not qualify for returns—check with the seller before purchase.
7. Damaged or Incorrect Items
Report damaged, missing, or incorrect items to the seller via your Mamabhanja account immediately, so arrangements can be made to resolve the issue.
8. Exchanges
Some sellers may offer exchanges for eligible products. Availability and terms should be confirmed with the seller.
9. Platform Disclaimer
Mamabhanja serves as a marketplace and does not assume responsibility for product issues or disputes. All return and refund communication and resolution is the seller's responsibility, but support staff can assist with unresolved queries at support@mamabhnaja.us.